TS Group - LokerHotelier
Can You Deliver Seamless Guest Experiences With True True 5-Star Finesse ?
TS Group is the expert in Lifestyle Property Development, with over 20 years of experience. After developing our lifestyle & entertainment concept, Townsquare Cilandak in Jakarta, our hip hotel, TS Suites in Bali, TS Group continues to grow by developing new lifestyle & entertainment concepts to meet today's lifestyle needs.
We are looking for a Guest Relation Office Supervisor to support our growth in Bali.
Requirements:
- Minimum Diploma / Bachelor’s degree in hospitality, tourism, or related fields, with at last 1 year of experience as a Senior Front Office staff or Front Office Supervisor in 5-star hotel, well groomed, professional appearance, and fluent in English (additional languages are an advantage)
- Strong leadership and analytical skills, accustomed to working with guest satisfaction targets such as OTA scores, online reviews, and loyalty programs
- Proficient in hotel systems (VHP) for guest data management, VIP tracking, special requests, billing processes, and reporting
- Knowledgeable in full Front Office operations including check-in/check-out procedures, room blocking, up-selling, and handling VIP guest according to 5-star service standards for VIP, VVIP, and repeater guests
- Capable of analyzing and resolving guest complaints professionally following complaint-handling standards, and able to coordinate effectively with related department (HK, GLO, GSO, Security) to ensure smooth guest service)
Benefits:
- Basic Salary (nett of tax)
- BPJS Kesehatan dan Ketenagakerjaan
- THR
- Medical Reimbursement up to 85% of 1 month’s basic salary per year (eligible after 1 year of employment and permanent status/PKWTT)
- Free Parking (1 motorcycle or 1 car)
- Annual Leave, Replace day payment (for working on holiday), and Extra Off (if working long shifts)
- 1 Meal per shift
Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]
All application will be treated with strictest confidentially, and only shortlisted candidates will be contacted.
