ibis Styles Bekasi Jatibening - LokerHotelier.com
Ibis Styles Bekasi Jatibening
What positions we are hiring for:
- Front Office Manager
About the role:
Oversee the daily Front Office operations to deliver a seamless and memorable guest experience in line with Accor standards. Lead, coach, and develop the Front Office team while ensuring service excellence.
Guest satisfaction, and attainment of departmental performance targets.
- Manage daily operations including check-in, check-out, cashiering, room assignments, and guest services.
- Ensure Accor members, repeat guests, and VIPs receive proper recognition and personalized service.
- Drive guest satisfaction, online reputation, and service excellence.
- Manage Front Office productivity, departmental expenses, and collaborate with other departments to optimize hotel performance.
- Handle guest complaints professionally and ensure timely resolution.
- Lead, supervise, and develop the Front Office team, monitoring service standards and ensuring smooth departmental operations.
Your skills & experiences:
- Minimum 2 years of experience as a Front Office Manager in a 4- or 5-star hotel.
- Strong knowledge of hotel operations, property management systems (PMS), preferably Opera.
- Excellent communication, interpersonal, leadership, and customer service skills, with a strong service-oriented attitude.
- Excellent command of written and spoken English; additional language skills are an advantage.
- Ability to work in a fast-paced environment and manage a diverse team.
Why work for Accor:
- Employee benefits, including preferential rates at Accor hotels worldwide.
- Develop your talent through Accor's learning programs.
- Opportunity to grow within your property and across the world.
- Be part of a company that cares - contributing to our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) initiatives.
How to apply
Email to: [email protected] cc: [email protected]
Subject: FOM Application - (full name)
