ibis Styles Bekasi Jatibening - LokerHotelier.
Ibis Styles Bekasi Jatibening
What positions we are hiring for:
- Front Office Supervisor
About the role:
- Supervise and ensure the smooth, efficient, and professional daily operations of the Front Office, including Front Desk, Guest Services, and related guest-facing activities
- Lead and support the Front Office team in delivering excellent and personalized service throughout the guest journey, from arrival to departure
- Maintain a strong management presence and provide effective assistance in handling guest requests, inquiries, feedback, and complaints in a timely and professional manner
- Ensure all check-in, check-out, room assignment, payment, and guest registration procedures are carried out accurately and in accordance with hotel standards
- Monitor guest satisfaction and proactively identify opportunities to improve service quality and the overall guest experience.
Your skills & experiences:
- Bachelor or Diploma in Tourism / Hospitality Management
- Bachelor's Degree or Diploma in Tourism, Hospitality Management, or a related field
- Minimum 2 years of experience in Front Office operations, with at least 1 year in a supervisory capacity, preferably within an international hotel chain in Indonesia
- Strong knowledge of Front Office operations, hotel standards, and guest service procedures
- Ability to handle guest complaints and challenging situations calmly and effectively.
Why work for Accor:
- Employee benefit card offering discounted rates at Accor hotels worldwide
- Develop your talent through Accor's learning programs
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities
How to apply
Email to: [email protected]
